Terms and Conditions

Snappy’s Power Washing Terms and Conditions

These Terms and Conditions (“Agreement”) govern all services provided by Snappy’s Power Washing (“Company,” “we,” “us,” or “our”) to the customer identified on the applicable work order or proposal (“Customer,” “you,” or “your”). By signing a work order, issuing a purchase order referencing these terms, or accepting services, Customer agrees to be bound by this Agreement.

Scope of Services 
Company will perform the services described in the work order or proposal (“Services”) in a professional manner consistent with industry standards. Services include, but are not limited to:

Pressure Washing / Softwashing
- Removal of common environmental debris (dirt, grime, algae, mildew, mold, bird droppings, etc.).
- **Not included**: Paint, plaster, concrete, adhesives, stickers, tape, mineral deposits, hard-water etching, oxidation, or any substance requiring specialty removal. Such conditions must be noted on the work order **prior to service**; additional charges and/or waivers may apply. 

Concrete & Hardscape Cleaning
- High-pressure or softwash removal of surface dirt, algae, mildew, and general dirt from age. 

- Does not include removal of rust, oil, or other staining that require separate chemical treatments to address.   
- **Not included and no liability**: Etching, spalling, cracking, or damage to cracked, poorly maintained, sealed, or previously coated concrete, pavers, or stone. Company is **not responsible** for revealing, worsening, or causing damage to concrete that is cracked, spalled, sealed, stamped, dyed, or in poor condition prior to service. Customer must disclose such conditions in writing **before work begins**.

Window Cleaning
- Exterior glass only; removal of routine environmental debris. 
- **Not included**: Hard-water stains, mineral etching, broken seals, fogging, or moisture between panes. These require specialty treatment or glass replacement and are excluded unless separately quoted.

Gutter Cleaning
- Removal of debris inhibiting normal gutter flow. 
- **Not included**: Underground blockages or structural repairs. Company will notify Customer if underground issues are observed.
- **30-Day Guarantee**: If gutters clog within 30 days of service (excluding clogs caused by improper installation, underground blockage, or trees overhanging within 10 feet of the gutter line), Company will re-clean at no charge.

Roof Softwashing & 5-Year Limited Warranty
- Low-pressure softwash process per SoftWash Systems standards; no high-pressure or abrasive tools used.
- Cleaning solution kills 100% of organic growth (moss, algae, lichen) at the root. Dead growth may take up to 6 months to weather off naturally.
- **Warranty**: 
- **Year 1**: Free retreatment of any recurring growth. 
- **Years 2–5**: Retreatment at 50% off original quoted price (before discounts).
- **Exclusions**: Flat roofs, ponding water, tree limbs/debris within 8 feet of roof, or damage due to pre-existing conditions. Warranty is transferable to subsequent property owners with written notice to Company.

Vinyl / Exterior Siding Cleaning
- Low-pressure removal of common debris, algae, and mildew. 
- **Not included**: Heavy mold spores, oxidation, loose/damaged siding, or staining requiring restoration. Such conditions must be noted on the work order **prior to service**.
- Low-pressure is used, but **Company is not liable** for damage due to pre-existing poor maintenance, low-grade materials, or improper installation. Customer must confirm surface suitability with manufacturer if uncertain.

Customer Responsibilities 
- Provide access to a working exterior water spigot and one functioning electrical outlet (120V, 15A minimum).
- Ensure all windows, doors, and openings are closed and secured. 
- Secure or remove pets, vehicles, and sensitive items susceptible to water or solution overspray.
- Notify Company in writing of any pre-existing damage, leaks, sensitive surfaces, **or cracked/poorly maintained concrete** **prior to service**.

Payment Terms 
- **Net 30**: Full payment due within 30 days of invoice date. 
- Late payments accrue interest at 1.5% per month (18% APR). 
- Customer is responsible for all collection costs, including reasonable attorney fees.
- A deposit of 50% may be required for projects over $5,000. 

No Liability for Water Intrusion or Consequential Damage 
Company assumes all structures are properly constructed, sealed, and maintained in accordance with building codes and manufacturer specifications. **Company is not responsible for water intrusion, leakage, or any resulting damage** (including interior damage, mold, or electrical issues) regardless of cause. Customer acknowledges that pressure washing/softwashing involves water and accepts all risk of intrusion due to unknown or undisclosed defects.

Limitation of Liability 
- Company’s total liability shall not exceed the amount paid for the Services giving rise to the claim.
- No consequential, incidental, or punitive damages shall be recoverable, including but not limited to loss of use, lost profits, business interruption, or property damage.
- Company is not responsible for damage to low-grade materials, aged sealants, cracked or poorly maintained concrete, or pre-existing conditions revealed or exacerbated by cleaning.

Insurance & Indemnity 
- Company carries general liability and workers’ compensation insurance. Certificates available upon request.
- Customer shall indemnify and hold Company harmless from claims arising from Customer’s failure to disclose material conditions (including concrete condition) or provide safe access.

Termination / Cancellation 
- Customer may cancel with 48 hours’ notice without penalty. Cancellations within 48 hours incur a $250 fee or 25% of quote, whichever is greater.
- Company may terminate for non-payment or unsafe conditions with notice.

Governing Law 
This Agreement is governed by the laws of the state where Services are performed. Venue for disputes shall be the county of Company’s principal office.

Entire Agreement 
This Agreement, together with the work order/proposal, constitutes the entire understanding and supersedes all prior agreements. No modifications unless in writing signed by both parties.